The short version, in plain English:
HELLO JELLO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). HELLO JELLO is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1Personal information we collect or process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
| Category | What this includes |
|---|---|
| Contact details | Your name, address, billing address, shipping address, phone number and email address. |
| Financial information | Card and financial account numbers, payment card information, transaction details, form of payment and payment confirmation. |
| Account information | Your username, password, security questions, preferences and settings. |
| Transaction information | The items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel. |
| Communications with us | The information you include when contacting customer support. |
| Device information | Information about your device, browser, network connection, IP address and other unique identifiers. |
| Usage information | How and when you interact with or navigate the Services. |
2Personal information sources
We may collect personal information from the following sources:
| Source | When this applies |
|---|---|
| Directly from you | When you create an account, use the Services, communicate with us, or otherwise provide your personal information. |
| Automatically through the Services | From your device, and through the use of cookies and similar technologies. |
| From our service providers | When they collect or process your personal information on our behalf. |
| From our partners or other third parties. | |
3How we use your personal information
| Purpose | What this means |
|---|---|
| Provide, tailor and improve the Services | To perform our contract with you, process payments, fulfil orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a customised shopping experience. |
| Marketing and advertising | To send promotional communications by email, text or post, and to show you relevant online advertisements. |
| Security and fraud prevention | To authenticate your account, provide a secure payment and shopping experience, and detect or take action against fraudulent or malicious activity. |
| Communicating with you | To provide customer support and maintain our business relationship with you. |
| Legal reasons | To comply with applicable law, respond to valid legal process, and enforce our terms and policies. |
4How we disclose personal information
In certain circumstances we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT, payment processing, analytics, customer support, cloud storage, fulfilment and shipping).
- With business and marketing partners to provide marketing services and advertise to you, in accordance with their own privacy notices.
- When you direct, request or otherwise consent to our disclosure of certain information to third parties.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction, or to comply with legal obligations and protect our rights and the rights of our users.
5Relationship with shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more, you can visit the Shopify Consumer Privacy Policy.
6Third party websites and links
The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. We encourage you to review their privacy and security policies before engaging with them.
7Children's data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
8Security and retention of your information
No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send to us may not be secure while in transit. How long we retain your personal information depends on factors such as whether we need it to provide you with Services, comply with legal obligations, resolve disputes or enforce our policies.
9Your rights and choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information:
| Right or choice | What this means |
|---|---|
| Right to access or know | Ask us for the personal information we hold about you. |
| Right to delete | Ask us to delete personal information we maintain about you. |
| Right to correct | Ask us to correct personal information that is inaccurate. |
| Right of portability | Receive a copy of your information and request we transfer it to a third party, in certain circumstances. |
| Managing communication preferences | Opt out of promotional emails at any time via the unsubscribe link. |
We will not discriminate against you for exercising any of these rights, and we may need to verify your identity before processing your request.
10Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
11International transfers
We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses.
12Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.
13Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@eathellojello.com.
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