Legal words below, but here's what they boil down to:
- We're HELLO JELLO, a small Australian brand making better-for-you jelly for kids and families.
- Our store runs on Shopify: they help us take your orders securely.
- Buying from us means you agree to these terms, so please give them a read.
- Your rights under Australian Consumer Law always apply, no matter what.
This summary is here to help. The full terms below are the ones that count.
1Overview
Welcome to HELLO JELLO! We're a small Australian brand on a mission to make snack time better for you and more fun for kids and families.
The terms "we", "us" and "our" refer to HELLO JELLO. We operate this website and online store, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (these "Terms") describe your rights and responsibilities when using our Services. Please read them carefully, as they include important information about your legal rights.
By visiting or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use or access our Services.
2Access and use
By using our Services, you confirm that you are of legal age in your state or territory of residence, or that you have parental or guardian consent to use the Services.
To make a purchase, you may be asked to provide personal information including your name, email address, billing, payment, and shipping details. You confirm that all information you provide is accurate, current and complete.
You are responsible for maintaining the security of any account credentials and for all activity under your account. Accounts may not be transferred, sold or assigned to another person.
3Our products
HELLO JELLO sells food products, specifically low-sugar jelly snacks. We've made every effort to accurately represent our products, including ingredients, flavours, sizing and appearance. However, colours may vary slightly depending on your screen and device settings.
We do not warrant that product appearance will exactly match what is depicted online. All product descriptions are subject to change. We reserve the right to discontinue any product, limit quantities, or restrict availability to certain regions at any time.
Our products are food items intended for general consumption. If you have any allergies, dietary requirements, or health conditions, please review all product information carefully before purchasing. If in doubt, consult a medical professional. Nothing on our website constitutes dietary or medical advice.
4Orders
When you place an order, you are making an offer to purchase. HELLO JELLO reserves the right to accept or decline any order at our discretion. Your order is not confirmed until you receive an order confirmation email.
Payment must be received before an order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order has been accepted and dispatched.
If we are unable to fulfil your order, we will notify you using the contact details provided at checkout and arrange a full refund.
Returns and exchanges are governed by our Refund Policy, available on our website.
Your purchases are for personal or household use only and not for commercial resale or export.
5Prices and billing
All prices are listed in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation email.
Promotions and discount codes are subject to their own terms and conditions and may not be combined unless expressly stated. We reserve the right to correct any pricing errors, even after an order is submitted.
You agree to provide accurate and complete payment information. You confirm that you are authorised to use the payment method provided and that charges will be honoured.
6Shipping and delivery
Delivery timeframes are estimates only and are not guaranteed. HELLO JELLO is not liable for delays caused by shipping carriers, customs, weather, or other events outside our reasonable control.
Risk of loss and title for products passes to you once we hand the order to the carrier. If your order is lost or damaged in transit, please contact us at hello@eathellojello.com and we will work with you to resolve the issue.
7Intellectual property
All content on our website (including our brand name, logo, product names, slogans, images, text, and design) is owned by HELLO JELLO or its licensors and is protected under Australian and international copyright and intellectual property laws.
You may use our website for personal, non-commercial use only. You must not reproduce, copy, modify, distribute, or commercially exploit any content without our prior written consent.
The HELLO JELLO name, logo and brand assets are our trademarks. You must not use them without our written permission. Shopify's name, logo and trademarks are the property of Shopify Inc.
8Third-party tools and links
Our website may include links to third-party websites or tools (such as quiz platforms, payment providers or social media). We are not responsible for the content, accuracy, or practices of any third-party sites.
Third-party tools are provided "as is" and we make no representations about their quality or reliability. Your use of any third-party tools or websites is at your own risk. We encourage you to read their terms and privacy policies before engaging with them.
9Relationship with Shopify
HELLO JELLO is powered by Shopify, which provides the technology platform for our online store. All sales and purchases are made directly with HELLO JELLO. Shopify is not a party to any transaction between you and HELLO JELLO and is not responsible for any aspect of your purchase, including product quality, fulfilment, or refunds. You release Shopify and its affiliates from any claims arising from your transactions with us.
10Privacy
We collect and use your personal information in accordance with our Privacy Policy and the Australian Privacy Act 1988. Shopify also processes certain data as part of providing the platform. See Shopify's Privacy Policy for details.
By using our Services, you acknowledge that you have read and understood our privacy practices.
11Feedback and reviews
If you submit feedback, reviews, suggestions or other content to us, you grant HELLO JELLO a perpetual, royalty-free licence to use, reproduce, and publish that content for any purpose, including marketing and improving our products.
You confirm that any feedback you submit is your own, is honest and accurate, and does not infringe any third party's rights. We reserve the right to remove content that is unlawful, offensive, or in violation of these Terms.
12Errors and inaccuracies
We do our best to ensure product information, pricing, and availability are accurate. If we discover an error, we reserve the right to correct it and, where necessary, cancel affected orders. We will notify you in that event and arrange a full refund if applicable.
13Prohibited uses
You may only use our Services for lawful purposes. You must not:
- Use our Services for any unlawful, fraudulent or harmful purpose
- Infringe our intellectual property or that of any third party
- Transmit viruses, spam, or harmful code
- Attempt to gain unauthorised access to our systems
- Scrape, harvest or extract data from our website using automated tools, bots or AI agents
- Impersonate any person or entity
- Resell or commercially exploit our products or Services without our written consent
We reserve the right to suspend or terminate access to anyone who breaches these Terms.
14Automated agents
This section applies if you use, enable, or deploy any automated software, bot, or AI agent to access or interact with our Services ("Agent").
No Agent may access our Services unless it: (i) clearly identifies itself in all HTTP/HTTPS requests by including "Agent/[agent name]" in the user agent string; (ii) does not mimic human behaviour, complete CAPTCHAs, or otherwise disguise that it is an automated system; and (iii) ceases access immediately if requested by HELLO JELLO.
We may implement technical measures to limit or block Agent access at any time.
15Termination
We may terminate or suspend your access to our Services at any time, without notice, if we believe you have breached these Terms or for any other reason at our discretion. You remain liable for any outstanding amounts up to the date of termination.
Sections covering intellectual property, feedback, warranties, liability, indemnification, governing law, and privacy will survive termination.
16Disclaimer of warranties
To the fullest extent permitted by Australian law, our Services and products are provided "as is" and "as available" without warranties of any kind, express or implied.
Nothing in these Terms is intended to exclude or limit any rights you have under the Australian Consumer Law (ACL). Our products come with consumer guarantees under the ACL that cannot be excluded.
17Limitation of liability
To the maximum extent permitted by the Australian Consumer Law and other applicable Australian laws, HELLO JELLO's liability for any claim arising from your use of our Services or purchase of our products is limited to: (a) the replacement of the product or supply of an equivalent product; or (b) a refund of the amount you paid for the product.
We are not liable for any indirect, incidental, special or consequential loss or damage, except where such liability cannot be excluded by law.
18Indemnification
You agree to indemnify and hold harmless HELLO JELLO, our directors, employees, agents and service providers from any claims, losses, damages or costs (including reasonable legal fees) arising from: (1) your breach of these Terms; (2) your violation of any applicable law; or (3) your access to and use of our Services.
19General
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force.
Waiver: Our failure to enforce any provision does not constitute a waiver of that right.
Entire agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and HELLO JELLO regarding use of our Services.
Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign ours without notice.
Changes: We may update these Terms at any time. Material changes will be notified in accordance with applicable law. Continued use of our Services after changes are posted constitutes acceptance.
20Governing law
These Terms are governed by the laws of Victoria, Australia. You and HELLO JELLO submit to the non-exclusive jurisdiction of the courts of Victoria and the applicable federal courts of Australia.
21Contact
Questions about these Terms of Service can be directed to HELLO JELLO at hello@eathellojello.com.
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